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. At its core, the most important reason to answer complaints and hug your haters is that it at least gives you a chance to recover and retain an unhappy customer. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. Ignoring them is. Customers are twice as likely to buy from you again if you resolve their issues in one go. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Onstage haters want more than solutions—they want an audience to share their righteous indignation. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. 2. Start a free 30-day trial today and get your first audiobook free. Reviewed in the United States on December 28, 2017. "Hug your haters" is repeated multiple times throughout the book. But the rise of customer complaints is actually an enormous opportunity. Goodreads. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. 1. Once you do that, you must train them properly so that they can serve customers better. Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. Also, people hate answering twice. Free delivery for many products! . . This book will help you close that gap by reconfiguring your customer service to deliver knocko… ‎Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. 0 Comment Report abuse. 1-Page Summary of Hug Your Haters Overview. . Everyday low … Right from the start of Hug Your Haters, you know that everything is based on solid research. Account & Lists Sign in Account & Lists Returns & Orders. Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. 19 great quotes from Hug Your Haters by @JayBaer. . This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. You shouldn’t wait for your less-than-satisfied customers to come to you. It’s time to hug your haters no matter where they’re complaining. Technology has evaporated the barriers of complaint. Margie Clayman March 9, 2016 Uncategorized 0 Comment. . WATCH TRAILER. Also, going "above and beyond" to provide the best service to your clients doesn't always mean the ROI is worth the time. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Try Hello, Sign in. Onstage haters want more than solutions-they want an audience share their righteous indignation. . Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Get this audiobook free. After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Seek out your haters. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Narrated by Jay Baer. This specific ISBN edition is currently not available. To have a good customer service, you need to hire well-educated and competent people. Capitalize? Listen to "Hug Your Haters How to Embrace Complaints and Keep Your Customers" by Jay Baer available from Rakuten Kobo. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. Read honest and unbiased product reviews from our users. HOURS to Hug Your Offstage Haters. The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. Ignoring them is. 3.0 out of 5 stars Not an easy book to follow. $14.95/mo after 30 days. Haters aren’t your problem … ignoring them is. ‎ Haters are not your problem. The near-universal adoption of smartphones and social media… ©2016 Jay Baer (P)2016 Gildan Media LLC . 2 people found this helpful. Complaints indicate pain points that your business needs to address. This book will help you close that gap by reconfiguring your customer service to deliver knocko… It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. This means that the opinions and … Publisher: Portfolio, 2016. Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. Helpful. 09 Mar 2016. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! Linh Duong. The sooner you can uncover them, the faster you’ll be able to patch up those parts of your business. Hug Your Haters: Embrace Complaints and Keep Your Customers. With smart phones and always-on Interne "Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. Verified Purchase. Facebook 0 Tweet 0 Pin 0. ‎ Haters are not your problem. Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. Ignoring them is. I like to get a sampling of what reading the book will actually be … Haters are not your problem. 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. Fast and free shipping free returns cash on delivery available on eligible purchase. Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books On complaints? Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. Be Human; Use One channel; Unify your data; Resolve the issue; With Speed; First-contact problem resolution is important. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. 3 Steps to Hugging Your Haters. The research also comes from several other books and research studies. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Baer, Jay. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. Hug Your Haters: How to Embrace Complaints and Keep Your Customers. . . 19 great quotes from Hug Your Haters by @JayBaer. Share. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer (Author, Narrator), Gildan Media, LLC (Publisher) Get Audible Free. The main driver of competitive … Everyone loves to be praised. “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. If that’s what they believe, that’s what I need to accept. With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. The foreword is written by Tom Webster of Edison Research. Right from the start, Hug Your Haters is filled with good advice. You should not skimp on their salaries because they are the backbone of your company. Up on and competent people avg rating • ( 471 ratings by Goodreads ) Hardcover ISBN:... By Tom Webster of Edison research 8 percent of their customers agree reconfiguring Your customer service, must... 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